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AIM Institute Store
MCLE / CLE / CME at your fingertips and at your convenience!
The American Institute of Mediation is an approved California MCLE Multiple Activity Provider.
PLEASE NOTE: All store orders are manually processed during regular working hours. Please allow up to 72 hours to receive your access code that will permit you to access your downloads. An email will be sent to the email address you use in the above purchase with a link and access code.
NOTICE: Please be sure to enter your credit card billing address on your order form in order to avoid delays in processing your order.
Featuring:
Video Training Courses
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 Introduction to a Career in Mediation
with Lee Jay Berman (Approved for 1.5 CA MCLE credits)
Have you ever thought about a career as a mediator? While getting started may seem daunting, especially in a field that is growing as fast as mediation. This course will not only alleviate some of that initial fear, it will provide a solid base of practical information...[Click here to read more]
Online 40-Hour Course: Mediating Commercial and Litigated Cases
with Lee Jay Berman
This program is a practical training course. While covering theory to give you a framework and the intellectual understanding of negotiation and mediation, this course is about learning. Our focus is on your doing, practicing and experimenting with negotiating and mediating. There is much to teach about mediation...[Click here to read more]
 New! Master Mediators: What Would You Do?
with SCMA Annual Conference Plenary Panel (Approved for 1.25 CA MCLE credits, including 0.50 CA Legal Ethics specialty credits)
We often say that mediation is an artform, rather than a science. Users of mediation services often shrug at that notion. This panel will be asked to tackle difficult and challenging mediation situations, and you will get to hear these Master Mediators each answer what their personal approach would be to each situation. Hearing these ideas, will open mediators’ minds to new possibilities, and will educate counsel on how diverse the pool of mediators really is. These mediators are some of the best in the game today, drawing on their vast experience from many years of experience. You are guaranteed to be entertained, and to learn some new ways of looking at the conflicts and the people in front of you in your upcoming mediations.
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New! Bracketology 101: Everything You Want to Know About Using Brackets in Mediation and Negotiation
with Lee Jay Berman
This Bracketology 101 course will make bracketing (and brackets) clear to you, so that you can use them with confidence, skill, and finesse. Bracketing can be one of the most effective negotiation techniques in a mediator's toolbox, when it is used correctly. It can also be one of the most misunderstood methods, if not. You will learn everything you want to know about using brackets in mediation and negotiation...[Click here to read more]
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 Grow Your Mediation Practice Now!
with Lee Jay Berman, Sonia Patel Dalton, and Kristen Marquis Dennis
In this course, learn how to grow your mediation business starting tomorrow. After one day, you'll have your own specific formula for success so you can grow your mediation practice now! Isn't your mediation career worth a day of your time?[Click here to read more]
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Advanced Mediation Training Videos - Group 2
  Mediation and the Challenges in Today's World
with William Ury and Kenneth Cloke
In this interactive conversation, William Ury and Ken Cloke will discuss the future of mediation and the mediation skills needed to help transform conflicts in the world today.
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 Rethinking the Mediator's Opening
with Steve Rottman
To ensure your mediation ends well, ensure that it starts well. In this segment we unpack the opening moments of the mediation, and we rethink the standard approach of pitching ourselves, the process, declaring ground rules, stressing confidentiality and identifying the location of the donuts and restrooms. This is your chance to make a first impression on the parties. What do you want it to be? This is where we set the tone of our day. What do you want that to be? Throw away the script and take a strategic, targeted approach to the opening, and learn what really works.
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 Mediation Masterclass: Seeing and Hearing New Things in the Same Old Rooms, and Maximizing Your Personal Power
with Kim Deck and Lee Jay Berman
As humans, we have the capacity to take in much more information during a dialogue than we typically do. As mediators, we need that information to give us an edge, both within our mediations, and also in the marketplace. In this workshop, we will examine the ways that we mediators can enhance our intake of the sights and sounds going on in front of us. Experienced mediators will use this additional information in mediation sessions, and also when networking and interacting with potential clients. In addition, we will spend some time on how mediators can maximize their personal power in these same settings – including how to have more impact, be heard and understood better, and leave a stronger leave-behind after an interaction. In order to command a top reputation, and the top rates that go along with that, mediators need to distinguish themselves, including with personal cache, style, and respect. Join us for an impactful discussion on how to do just that.
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Set of ALL 3 Advanced Mediation Training Videos - Group 2
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Advanced Mediation Training Videos - Group 1
Stereotyping, Prejudice and Bias in Mediation: Lessons for Mediation Practitioners
with Kenneth Cloke (Approved for 1.5 MCLE Hours in California)
Every conflict involves diversity, whether in race, gender, nationality, culture, sexual orientation, language, capacity, context, and personality, or simply in positions, interests, ideas, beliefs, backgrounds, values, and environments. Participants in this workshop will learn approaches, exercises and techniques that will assist people in identifying the sources of prejudice, bias and stereotyping, and reduce their impact on cross-cultural communications and relationships.
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 Building Trust and Utilizing Personal Power in Mediation
with Lee Jay Berman (Approved for 1.5 MCLE Hours in California)
Mediation is, in many senses, a kind of micro-consulting that we do with our clients. Within the first 10 minutes, we have secured a first impression with them, and through the next 2-3 hours, we must focus on building trust, above all else, because it is at the end of that day, when the going gets tough, that mediators need all of the impact we can muster. We will learn from the world of client service and consulting how to build trust and utilize personal power and executive presence to gain maximum mediator power and impact. |
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.jpg) Choreographing Communication in Mediation
with James C. Melamed (Approved for 1 MCLE Hour in California)
Jim describes how mediation is moving away from being “a discrete physical event” and toward a more complex “choreography of communication.” Jim will review the various available synchronous and asynchronous communication modalities and discuss how we are wise to align the communication modalities we use with the practical and psychological needs of the situation. The issue is not “face-to-face or online,” but, rather, how we can best integrate both face-to-face and online communications. |
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%20(80x100).jpg) Advanced Caucus Strategies: Impasse or Bad Behavior
with Forrest (Woody) Mosten (Approved for 1 MCLE Hour in California)
Threats, stone silence, loud packing of briefcases: parties and lawyers are about to walk out the door! This workshop will feature 2 Last Stage Strategies to give one final opportunity for parties and lawyers to stay in the Mediation Process and reach a settlement. The highlighted strategies will be: Confidential Mini Evaluations by Accountants, Appraisers and Other Experts and the Final Mediator Settlement Proposal. For each strategy, Woody will set out and demonstrate the theory and concrete steps to perform the strategy and the participants will have the opportunity to discuss challenging facts, relationship dynamics, and ethical considerations. |
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Bundle Set of ALL 4 Advanced Mediation Training Videos - Group 1
NOTICE: Please be sure to enter your credit card billing address on your order form in order to avoid delays in our processing your order.
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- Please allow up to one week to receive your access code that will permit you to view the videos. An email will be sent to the email address you use in the above purchase with a link and access code.
- Videos can be viewed using your computer, smartphone, or other internet-enabled device. Videos are iPad & iPhone compatible (no Flash required.)
- The passcode is an individual license to the specific viewer only, but it does not expire.
On Demand AIM Institute Webinars
 Impasse is a Fallacy
with Lee Jay Berman (Approved for 1.5 MCLE Hours in California)
Before examining the notion of impasse more closely, it is important to take a step back and realize that reaching successful resolution in mediation (i.e. avoiding impasse) begins at the very beginning of the mediation process, with convening, and continues...[Click here to read more]
It's Time for Heavy Metal Mediation
with Lee Jay Berman (Approved for 1.5 MCLE Hours in California)
Heavy Metal Mediation means more than simply thinking outside of the box - it means smashing the box and trampling on it! It is about recognizing the realities of the commercial marketplace for litigated cases and adapting a mediator's style and approach to meet...[Click here to read more]
Settle for More: Advocacy in Mediation
with Lee Jay Berman (Approved for 1.5 MCLE Hours in California)
While all good attorneys prepare intensely for arbitration or trial, it is a wonder that more fail to prepare better for mediation. As the legal community continues to use mediation as an effective case settlement tool, it is becoming clear that attorney preparation plays...[Click here to read more]
Rekindle Your Mediation Work: Find Your Love Again (1 Hour)
with Lee Jay Berman
Learning Objectives: After a certain number of years, mediators can hit a plateau. They can feel burn-out creeping into their work. They can hear themselves saying the same lines that they have used before. The bigger problems from this are that they can grow shorter in patience, and simply enjoy the work less. If a mediator's motivating goals are to keep their settlement rate high, or "at least I'm making $X,000 today", then it's time to view this webinar. In this webinar, we will help mediators find their passion again. We will help them find new reasons to put on that suit of armor and go do another day of battle, by finding their joy, and seeing new challenges, and by seeing new things in the same, old rooms. This webinar will take attendees through their own, inner path, examining their personal journey through mediation, leading them with questions that they will answer individually for themselves, asking them to look inward. It will also facilitate outward discussion among the attendees, brainstorming, sharing ideas, and feeling connected to one another by highlighting their shared experiences, allowing them to bond, and to work together to find their motivations to continue differently. This workshop will result in a shift for the attendees, and a recommitment to their work and connecting it to their vision.
 Preventing Impasse: It All Depends on What You Do in the Morning (1 Hour)
with Doug Noll
Learning Objectives: Mediators are decision-architects. They guide counsel and party through the exploratory phase of mediation, then manage the auction, and finally help counsel and parties close the deal. Decision-making in mediation is largely an emotional process, not...[Click here to read more]
The Heart of Mediation: The Art of Asking Questions (1 Hour)
with Ken Cloke
Learning Objectives: Please join us as Master Mediator Ken Cloke takes us through the shift from advocacy into artful, appreciative inquiry in our mediations. Through questions, it is possible to discover, in the thick of discord, how to free ourselves from its all-consuming grip, how to gain insight into what got us stuck, transform the ways we interact with our opponents, turn criticisms and complaints into openings for improvement, and evolve to higher levels of skill in conflict resolution. Through skillful questions we can begin to move into the heart of conflict and initiate open, honest, vulnerable conversations that allow people to work through their conflicts, where resolution, transformation and transcendence suddenly, inexplicably, exquisitely unfold. This webinar will focus on learning to mediate from a place of curiosity, compassion, and inquiry, rather than judgment, advocacy, and control. It will provide attendees with hundreds of questions to shift conversations, broaden perspectives, refocus priorities and engage the hearts of people in conflict. It will help mediators design dialogues that disputant’s attitudes, focus and awareness, and permit us to work more deeply, yielding better answers, but also richer experiences, both for participants and mediators. You will never mediate the same way again after experiencing this webinar with Ken.
 Mindfulness & Competency: Thriving in Uncertain Times
with Mari Frank
(Approved for 1.0 MCLE Competence Issues Specialty Credit)
In this interactive program you will learn how to remain calm, enhance your brain capacity and be present to act decisively and positively in a crisis such as we are experiencing with the Covid 19. When you practice mindfulness, you will notice your mind moves from fear or frustration to focus on what you need to do to effectively deal with the situation. You’ll learn to better manage your emotions to help others manage their emotions competently. This will allow you to have better interactions with your staff, colleagues, clients, opposing counsel, and even your family. Your competency is determined by your ability to use your brain effectively. If you can successfully manage your emotions, you can transform negative stress into motivation and positive connections with clients, opposing counsel, staff and the court. Don’t miss this interactive mindfulness...[Click here to read more]
Ethics & Civility in Negotiations: Maintain Power, Calm, and Sanity
with Mari Frank
(Approved for 1.0 MCLE Legal Ethics Specialty Credit)
Are legal ethics and civility possible in heated negotiations? Most of what we do is negotiation- whether with clients, opposing counsel, our staff, the court and even our families. This highly interactive program will empower you with proven techniques to get to a mutually satisfying result, without sacrificing your case, your reputation, or your sanity. We will incorporate the newest Rules of Professional Responsibility, the Civility Guidelines and emotional intelligence to help you be successful, powerful and keep sane. Effective negotiation skills are your most important tool in your practice, and in your life!!! [Click here to read more]
Eliminating Bias in Our Law Practice: Understanding and Transforming our Biases
with Mari Frank
(Approved for 1.0 MCLE Elimination of Bias Specialty Credit)
The legal profession brings us in close contact with a variety of diverse people who come to us with the hope that we will fairly and impartially facilitate the resolution of their disputes and bring peace to their lives. Because we are humans who bring our emotions and previous experiences and preferences with us, it may be impossible to eliminate all implicit biases. But as we become mindful and introspective and conscious of our feelings and emotions reactions, we can use our logical brain to neutralize our external and internal biases. This program will show you how to do this...[Click here to read more]
Emotional Intelligence: A Critical Factor in Your Practice to Prevent Substance Abuse
with Mari Frank
(Approved for 1.5 MCLE Legal Ethics Specialty Credit)
Alcohol and drug abuse continues to be a problem among lawyers. This program will educate you as to the various indicators of substance abuse, and how emotions lead to substance abuse, and how it affects your practice. You will also learn how emotional intelligence factors are closely linked to substance abuse, and your competency with clients, opposing counsel, and the courts. You will learn how increased emotional intelligence is scientifically proven to reduce risk factors associated with substance abuse and for decreasing mental behaviors that impair your competency in the legal profession...[Click here to read more]
Legal Ethics & Privacy: Protecting Your Clients and Your Practice
with Mari Frank
(Approved for 1.5 MCLE Legal Ethics Specialty Credit)
Are you aware of your ethical responsibilities regarding privacy security in your office? You’ll learn practically cyber security and offline protective measures that will safeguard your clients’ sensitive information and prevent privacy violations in your office. Don’t miss this interactive informative program...[Click here to read more]
Negotiate Your Way to Success
with Mari Frank
(Approved for 1.0 MCLE General Credit)
Are you intimidated by the thought of negotiating? Actually, you already negotiate all the time - at home, with family, with friends, co-workers, bosses, and when you make purchases. If you want to be truly effective and confident in all your negotiations, you need powerful skills to get your desired result . When you have the right tools, you’ll successfully negotiate satisfying solutions and build positive, mutually respectful relationships. This webinar will teach you proven strategies to get what you want, engage in respectful discourse, and create greater value for yourself and others. Don’t miss this insightful complimentary webinar to discover the “solutioneering” approach to top-notch negotiating! [Click here to read more]
On Demand Audio Courses
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Introduction to Mediation
with Lee Jay Berman
(Approved for 1.0 MCLE Hour in California)
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NOTICE: Please be sure to enter your credit card billing address on your order form in order to avoid delays in processing your order.
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The Soft Human Underbelly
with Lee Jay Berman
(Approved for 1.0 MCLE Hour in California)
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NOTICE: Please be sure to enter your credit card billing address on your order form in order to avoid delays in processing your order.
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Client Relations Strategies
with Lee Jay Berman
(Approved for 1.0 MCLE Hour in California)
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NOTICE: Please be sure to enter your credit card billing address on your order form in order to avoid delays in processing your order.
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Ethics in ADR
with Lee Jay Berman
(Approved for 1.0 MCLE Ethics Hour in California)
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NOTICE: Please be sure to enter your credit card billing address on your order form in order to avoid delays in processing your order.
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So You Say You Want to Be A Professional Mediator?
with Lee Jay Berman
(Approved for 0.5 MCLE Ethics Hour in California)
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NOTICE: Please be sure to enter your credit card billing address on your order form in order to avoid delays in processing your order.
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Lee Jay Berman Five Course Set
Includes "Introduction to Mediation," "Client Relations Strategies," "Ethics in ADR," "So You Say You Want to be A Professional Mediator?" and "The Soft Human Underbelly"
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NOTICE: Please be sure to enter your credit card billing address on your order form in order to avoid delays in processing your order.
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Mediator's Starter Kit 3-ring Notebook plus CD Disk
.jpg) The Mediator's Starter Kit contains everything you need to operate a successful mediation practice. The Starter Kit contains Settlement Agreement forms, Confidentiality forms, a Request for Mediation and Agreement to Mediate form, Invoicing forms and every form letter you need to prepare private mediations, court mediations, follow-up with parties, and scheduling. Additionally, The Starter Kit contains Mr. Berman's actual Mediation Introduction (or Mediator's Opening Statement) verbatim as he delivers it at the start of every mediation. The Starter Kit contains every form and the introduction on a CD (in Word and WordPerfect) and in hard copy in a 3-ring binder. These forms, letters and introduction are yours to use, edit, modify and personalize in any way, or simply use them as they are. This Starter Kit is invaluable for every mediator whether starting a new practice or reviving or automating an existing one!
NOTICE: Please be sure to enter your credit card billing address on your order form in order to avoid delays in processing your order.
Books on Mediation & Negotiation
Click here to read a review of Stories Mediators Tell in Psychology Today
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 "Winning From Within"
by Erica Ariel Fox
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NOTICE: Please be sure to enter your credit card billing address on your order form in order to avoid delays in processing your order.
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.jpg) "Stories Mediators Tell"
editors Eric R. Galaton, Lela P. Love
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NOTICE: Please be sure to enter your credit card billing address on your order form in order to avoid delays in processing your order. |
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 "Elusive Peace: How Modern Diplomatic Strategies Could Better Resolve World Conflicts" by Doug Noll
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NOTICE: Please be sure to enter your credit card billing address on your order form in order to avoid delays in processing your order. |
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 "Resolving Conflicts at Work: Ten Strategies for Everyone on the Job" by Ken Cloke and Joan Goldsmith
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(Currently Unavailable)
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 "Collaborative Divorce Handbook: Effectively Helping Divorcing Families Without Going to Court"
by Forrest (Woody) Mosten
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NOTICE: Please be sure to enter your credit card billing address on your order form in order to avoid delays in processing your order. |
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 "Conflict Revolution: Mediating Evil, War, Injustice and Terrorism"
by Kenneth Cloke
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(Currently Unavailable)
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.jpg) "The Crossroads of Conflict: A Journey Into the Heart of Dispute Resolution"
by Kenneth Cloke
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NOTICE: Please be sure to enter your credit card billing address on your order form in order to avoid delays in processing your order. |
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 "Mediating Dangerously: The Frontiers of Conflict Resolution"
by Kenneth Cloke
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NOTICE: Please be sure to enter your credit card billing address on your order form in order to avoid delays in processing your order. |
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 "Peacemaking: Practicing at the Intersection of Law and Human Conflict"
by Douglas E. Noll
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(Currently Unavailable)
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 "Sex, Politics, and Religion at the Office: The New Competitive Advantage"
by Douglas E. Noll, John F. Boogaert
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NOTICE: Please be sure to enter your credit card billing address on your order form in order to avoid delays in processing your order. |
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 "Calm in the Face of the Storm: Spiritual Daily Practice for Peacemaker"
by Nan Waller Burnett, MA
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(Currently Unavailable)
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 "Getting to Yes: Negotiating Agreement Without Giving In"
by Roger Fisher, William L. Ury
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NOTICE: Please be sure to enter your credit card billing address on your order form in order to avoid delays in processing your order. |
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 "The Promise of Mediation: The Transformative Model for Conflict Resolution, Revised Edition"
by Robert A. Baruch Bush, Joseph P. Folger
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(Currently Unavailable) |
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 "Difficult Conversations: How to Discuss What Matters Most"
by Douglas Stone, Bruce Patton, Sheila Heen
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(Currently Unavailable) |
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 "When Talk Works: Profiles of Mediators"
by Deborah M. Kolb, Ph.D., & Associates
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 "The End of Management and the Rise of Organizational Democracy"
by Kenneth Cloke, Joan Goldsmith
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NOTICE: Please be sure to enter your credit card billing address on your order form in order to avoid delays in processing your order. |
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 "Bringing Peace Into the Room: How the Personal Qualities of the Mediator Impact the Process of Conflict Resolution"
by Daniel Bowling, David Hoffman
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(Currently Unavailable)
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 "The Art of Waking People Up: Cultivating Awareness and Authenticity at Work"
by Kenneth Cloke (Author), Joan Goldsmith (Author), Warren G. Bennis (Foreword)
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NOTICE: Please be sure to enter your credit card billing address on your order form in order to avoid delays in processing your order. |
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 "Kiss, Bow, or Shake Hands: The Bestselling Guide to Doing Business in More Than 60 Countries"
by Terri Morrison, Wayne A. Conaway
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NOTICE: Please be sure to enter your credit card billing address on your order form in order to avoid delays in processing your order. |
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 "Unbundling Legal Services: A Guide to Delivering Legal Services a la Carte"
by Forrest S. Mosten
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NOTICE: Please be sure to enter your credit card billing address on your order form in order to avoid delays in processing your order. |
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 "The Complete Guide to Mediation: The Cutting-Edge Approach to Family Law Practice"
by Forrest S. Mosten
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NOTICE: Please be sure to enter your credit card billing address on your order form in order to avoid delays in processing your order. |
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 "Mediation Career Guide: A Strategic Approach to Building a Successful Practice"
by Forrest S. Mosten
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NOTICE: Please be sure to enter your credit card billing address on your order form in order to avoid delays in processing your order. |
If paying by check, please make your check payable to "American Institute of Mediation".
NOTICE: Please be sure to enter your credit card billing address on your order form in order to avoid delays in processing your order.
**Please note that all store orders are manually processed during regular working hours. Please allow up to 72 hours to receive your access code that will permit you to access your downloads. An email will be sent to the email address you use in the above purchase with a link and access code.
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