About Us Our Faculty Our Courses Schedule of Courses Online Courses Store Aticles Directions

  Search the AIM Web Site


Join us for the AIM Webinar Series
High Level Skills for Experienced Mediators
Now Available for Download!

Please note that all store orders are manually processed during regular working hours.  Please allow up to 72 hours to receive your access code that will permit you to access your downloads. An email will be sent to the email address you use in the above purchase with a link and access code. 

Who Should Attend:
  • Experienced mediators who feel their practice has hit a plateau.
  • Seasoned mediators who find themselves positioned adversarially at times with their participants.

Doug Noll

Preventing Impasse:  It All Depends on What You Do in the Morning
with Doug Noll
Previously Recorded, Available for Download
About your trainer:  
Douglas E. Noll, Esq. is a full time peacemaker and mediator, specializing in difficult, complex, and intractable conflicts. He is an adjunct professor of law and has a Masters Degree in Peacemaking and Conflict Studies. Mr. Noll is AV-rated and was a business and commercial trial lawyer for 22 years before turning to peacemaking.  He is a Fellow of the International Academy of Mediators, a Fellow of the American College of Civil Trial Mediators and on the American Arbitration Association panel of mediators and arbitrators. As an author, he is about to publish his fourth book How to Deescalate Anyone in 30 Seconds or Less, and he has published numerous articles on peacemaking, restorative justice, conflict resolution and mediation.  He is a mediator, trainer, and lecturer.  He has been voted as one of the Best Lawyers in America by, and he hosts The Doug Noll Show, a radio show that streams live on  A Renaissance Man, Doug is a second degree black belt in Chinese kung fu, has taught tai chi for over 10 years, is a Level III ski instructor, and an instrument-rated private pilot with multi-engine and helicopter ratings.
"Doug Noll isn't at the cutting edge; He is the cutting edge."

Mediators are decision-architects. They guide counsel and party through the exploratory phase of mediation, then manage the auction, and finally help counsel and parties close the deal. Decision-making in mediation is largely an emotional process, not...[Click here to read more]



Doug Noll
The Heart of Mediation:  The Art of Asking Questions
with Ken Cloke
Previously Recorded, Available for Download

About your trainer:
Kenneth Cloke is Director of the Center for Dispute Resolution and a mediator, arbitrator, attorney, coach, consultant, and trainer, specializing in communication, negotiation, and resolving complex multi-party conflicts, including community, grievance and workplace disputes, collective bargaining negotiations, organizational and school conflicts, sexual harassment and discrimination lawsuits, and public policy disputes, and in designing preventative conflict resolution systems for organizations. He has done work in conflict resolution in North America, Central and South America, Europe, Asia, and Africa.  Mr. Cloke is President and co-founder of Mediators Beyond Borders.  He is a nationally recognized speaker and author of many journal articles and books.
"Ken’s approach to transformational conflict resolution has created a fundamental shift in my understanding of mediation, and perhaps, of human interaction itself."

Learning Objectives:  Please join us as Master Mediator Ken Cloke takes us through the shift from advocacy into artful, appreciative inquiry in our mediations.  Through questions, it is possible to discover, in the thick of discord, how to free ourselves from its all-consuming grip, how to gain insight into what got us stuck, transform the ways we interact with our opponents, turn criticisms and complaints into openings for improvement, and evolve to higher levels of skill in conflict resolution.  Through skillful questions we can begin to move into the heart of conflict and initiate open, honest, vulnerable conversations that allow people to work through their conflicts, where resolution, transformation and transcendence suddenly, inexplicably, exquisitely unfold.  This webinar will focus on learning to mediate from a place of curiosity, compassion, and inquiry, rather than judgment, advocacy, and control. It will provide attendees with hundreds of questions to shift conversations, broaden perspectives, refocus priorities and engage the hearts of people in conflict.  It will help mediators design dialogues that disputant’s attitudes, focus and awareness, and permit us to work more deeply, yielding better answers, but also richer experiences, both for participants and mediators.  You will never mediate the same way again after experiencing this webinar with Ken.

Lee Jay BermanRekindle Your Mediation Work:  Find Your Love Again
with Lee Jay Berman
Previously Recorded, Available for Download

About your trainer:

Lee Jay Berman began as a full-time mediator over 23 years ago, and has successfully mediated over 2,200 matters.  He is a national panelist with the American Arbitration Association, a Distinguished Fellow with the International Academy of Mediators, a Charter Diplomat with the National Academy of Distinguished Neutrals, certified by the International Mediation Institute, and a Dispute Resolution Expert with the United Nations Development Programme.  He was Mediator of the Year for the US Bankruptcy Court in California, and California’s Daily Journal twice named him “Top Neutral”.  Also a respected trainer, he founded the American Institute of Mediation, leaving his position as Director of Pepperdine Law School's Mediating the Litigated Case program after seven years.  Lee Jay has trained judges, attorneys and business leaders in India, Australia, Europe and the Middle East. As an author, he has published numerous articles on mediation, negotiation, and ADR, along with his blog Eye On Conflict, and the ABA will be publishing two of his books in 2017.​​​
“Lee Jay’s enthusiasm, energy and passion facilitate the art of thinking outside the box like no other!” 
–    Dana Keane, Center for Cooperative Divorce, Valencia, CA 

Learning Objectives:  After a certain number of years, mediators can hit a plateau.  They can feel burn-out creeping into their work.  They can hear themselves saying the same lines that they have used before.  The bigger problems from this are that they can grow shorter in patience, and simply enjoy the work less.  If a mediator's motivating goals are to keep their settlement rate high, or "at least I'm making $X,000 today", then it's time to view this webinar.  In this webinar, we will help mediators find their passion again.  We will help them find new reasons to put on that suit of armor and go do another day of battle, by finding their joy, and seeing new challenges, and by seeing new things in the same, old rooms. This woebinar will take attendees through their own, inner path, examining their personal journey through mediation, leading them with questions that they will answer individually for themselves, asking them to look inward. It will also facilitate outward discussion among the attendees, brainstorming, sharing ideas, and feeling connected to one another by highlighting their shared experiences, allowing them to bond, and to work together to find their motivations to continue differently. This workshop will result in a shift for the attendees, and a recommitment to their work and connecting it to their vision. 


This site managed with Dynamic Website Technology from