Join Jim as he describes how mediation is moving away from being “a discrete physical event” and toward a more complex “choreography of communication.” Jim will review the various available synchronous and asynchronous communication modalities and discuss how we are wise to align the communication modalities we use with the practical and psychological needs of the situation. On the front end of a mediation, when issues of trust, rapport development and “being heard” may be paramount, the utilization of “rich” modalities of communication (real time face-to-face, video and audio) are wise choices, whereas, later in the process, when agreement terms are being drafted, asynchronous text-based approaches, such as email and “track changes,” may be best choices. The issue is not “face-to-face or online,” but, rather, how we can best integrate both face-to-face and online communications. 
About the Trainer:
Jim Melamed co-founded Resourceful Internet Solutions (RIS) and Mediate.com in 1996. Before this, Jim founded The Mediation Center in Eugene, Oregon in 1983 and served as Executive Director of the national Academy of Family Mediators from 1987 to 1993. Jim is past-Chair of the Oregon Dispute Resolution Commission and a member of the Oregon State Bar. Jim teaches Mediation at the Pepperdine University School of Law's Straus Institute for Dispute Resolution.
Jim was the first President and Executive Director of the Oregon Mediation Association (1985) and received the OMA's 2003 Award for Excellence. He Received the Oregon State Bar Dispute Resolution Section's 2006 Sidney Lezak Award of Excellence and the 2007 John Haynes Distinguished Mediator Award from the Association for Conflict Resolution. Jim's undergraduate degree is in psychology, with honors, from Stanford University and his law degree is from the University of Oregon.
What people are saying about this course:
“Great combination of theory along with answers to actual practical problems.”
- Bob Andersen, Andersen Mediations, Riverside, CA
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“This course will change your approach to mediation forever.
Find the time to take this program it will change your practice.”
- Gregg Hovey, Hovey & Associates, San Diego, CA
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“This course was a unique combination of inspiring and practical.
Thank you for teaching it like it is.”
– Arianna Jeret, Arianna Jeret Mediation – Redondo Beach, CA
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Please note that all store orders are manually processed during regular working hours. Please allow up to 72 hours to receive your access code that will permit you to access your downloads. An email will be sent to the email address you use in the above purchase with a link and access code.
The American Institute of Mediation certifies that this activity is approved for California MCLE credit. This activity qualifies for 1 total MCLE credit hour. This activity is offered as self-study credit.
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