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The Heart of Mediation:
The Art of Asking Questions
with Kenneth Cloke
Approved for 1 MCLE Hour in California
Please join us as Master Mediator Ken Cloke takes us through the shift from advocacy into artful, appreciative inquiry in our mediations. Through questions, it is possible to discover, in the thick of discord, how to free ourselves from its all-consuming grip, how to gain insight into what got us stuck, transform the ways we interact with our opponents, turn criticisms and complaints into openings for improvement, and evolve to higher levels of skill in conflict resolution. Through skillful questions we can begin to move into the heart of conflict and initiate open, honest, vulnerable conversations that allow people to work through their conflicts, where resolution, transformation and transcendence suddenly, inexplicably, exquisitely unfold. This webinar will focus on learning to mediate from a place of curiosity, compassion, and inquiry, rather than judgment, advocacy, and control. It will provide attendees with hundreds of questions to shift conversations, broaden perspectives, refocus priorities and engage the hearts of people in conflict. It will help mediators design dialogues that disputant’s attitudes, focus and awareness, and permit us to work more deeply, yielding better answers, but also richer experiences, both for participants and mediators. You will never mediate the same way again after experiencing this webinar with Ken.
About Your Trainer:
Kenneth Cloke is Director of the Center for Dispute Resolution and a mediator, arbitrator, attorney, coach, consultant, and trainer, specializing in communication, negotiation, and resolving complex multi-party conflicts, including community, grievance and workplace disputes, collective bargaining negotiations, organizational and school conflicts, sexual harassment and discrimination lawsuits, and public policy disputes, and in designing preventative conflict resolution systems for organizations. He has done work in conflict resolution all over the world, and is a former President and co-founder of Mediators Beyond Borders. He is a nationally recognized speaker and a prolific author of many journal articles and books, including Mediation: Revenge and the Magic of Forgiveness, Mediating Dangerously, The Crossroads of Conflict, and Conflict Revolution. He is co-author with Joan Goldsmith of several books, including Resolving Conflicts at Work, and The Art of Waking People Up.
What people are saying about this course:
“Great combination of theory along with answers to actual practical problems.”
- Bob Andersen, Andersen Mediations, Riverside, CA
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"Very enjoyable, educational, and enlightening."
– Linda Gach Ray, Owens & Gach Ray, Los Angeles, CA
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The American Institute of Mediation certifies that this activity is approved for California MCLE credit. This activity qualifies for 1 MCLE credit hour. This activity is offered as self-study credit.
Please note that all store orders are manually processed during regular working hours. Please allow up to 72 hours to receive your access code that will permit you to access your downloads. An email will be sent to the email address you use in the above purchase with a link and access code.
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