Every conflict involves diversity, whether in race, gender, nationality, culture, sexual orientation, language, capacity, context, and personality, or simply in positions, interests, ideas, beliefs, backgrounds, values, and environments. Participants in this workshop will learn approaches, exercises and techniques that will assist people in identifying the sources of prejudice, bias and stereotyping, and reduce their impact on cross-cultural communications and relationships.
About Your Trainer:
Kenneth Cloke is Director of the Center for Dispute Resolution and a mediator, arbitrator, attorney, coach, consultant, and trainer, specializing in communication, negotiation, and resolving complex multi-party conflicts, including community, grievance and workplace disputes, collective bargaining negotiations, organizational and school conflicts, sexual harassment and discrimination lawsuits, and public policy disputes, and in designing preventative conflict resolution systems for organizations. He has done work in conflict resolution all over the world, and is a former President and co-founder of Mediators Beyond Borders. He is a nationally recognized speaker and a prolific author of many journal articles and books, including Mediation: Revenge and the Magic of Forgiveness, Mediating Dangerously, The Crossroads of Conflict, and Conflict Revolution. He is co-author with Joan Goldsmith of several books, including Resolving Conflicts at Work, and The Art of Waking People Up.
What people are saying about this course:
“Great combination of theory along with answers to actual practical problems.”
- Bob Andersen, Andersen Mediations, Riverside, CA
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"Very enjoyable, educational, and enlightening."
– Linda Gach Ray, Owens & Gach Ray, Los Angeles, CA
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The American Institute of Mediation certifies that this activity is approved for California MCLE credit. This activity qualifies for 1.5 MCLE credit hours. This activity is offered as self-study credit.
Please note that all store orders are manually processed during regular working hours. Please allow up to 72 hours to receive your access code that will permit you to access your downloads. An email will be sent to the email address you use in the above purchase with a link and access code.
