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AIM Advanced Mediation Webinar Series
Stereotyping, Prejudice and Bias in Mediation:
Lessons for Mediation Practitioners
with Kenneth Cloke
Approved for 1.5 MCLE Hours in California
The American Institute of Mediation (AIM) invites you to join the next installment of our Advanced Mediation Webinar Series, presented by our core faculty Kenneth Cloke.
Conflict is never shaped by facts alone. Differences in race, gender, nationality, culture, sexual orientation, language, capacity, context, and personality—as well as differences in positions, interests, ideas, beliefs, backgrounds, values, and environments—can influence how people communicate, interpret one another’s actions, and respond when tensions rise. When prejudice, bias, or stereotyping enters the conversation, even unintentionally, it can deepen misunderstandings and make resolution more difficult.
In this practical workshop, participants will explore how diversity influences conflict and cross-cultural communication. Through focused approaches, exercises, and techniques, they will learn to identify potential sources of prejudice, bias, and stereotyping, recognize how those forces affect communication and relationships, and respond with greater awareness and understanding.
Most importantly, the program gives participants practical ways to reduce the impact of bias, communicate more effectively across differences, and create the conditions for more respectful and productive conversations. Rather than treating diversity as separate from conflict resolution, this workshop helps participants recognize it as an essential part of every conflict—and equips them to navigate it with greater care, confidence, and effectiveness.
About Your Trainer:
 Kenneth Cloke is Director of the Center for Dispute Resolution and a mediator, arbitrator, attorney, coach, consultant, and trainer, specializing in communication, negotiation, and resolving complex multi-party conflicts, including community, grievance and workplace disputes, collective bargaining negotiations, organizational and school conflicts, sexual harassment and discrimination lawsuits, and public policy disputes, and in designing preventative conflict resolution systems for organizations. He has done work in conflict resolution all over the world, and is a former President and co-founder of Mediators Beyond Borders. He is a nationally recognized speaker and a prolific author of many journal articles and books, including Mediation: Revenge and the Magic of Forgiveness, Mediating Dangerously, The Crossroads of Conflict, and Conflict Revolution. He is co-author with Joan Goldsmith of several books, including Resolving Conflicts at Work, and The Art of Waking People Up.
What people are saying about this course:
“Great combination of theory along with answers to actual practical problems.”
- Bob Andersen, Andersen Mediations, Riverside, CA
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"Very enjoyable, educational, and enlightening."
– Linda Gach Ray, Owens & Gach Ray, Los Angeles, CA
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The American Institute of Mediation certifies that this activity is approved for California MCLE credit. This activity qualifies for 1.5 MCLE credit hours. This activity is offered as self-study credit.
Please note that all store orders are manually processed during regular working hours. Please allow up to 72 hours to receive your access code that will permit you to access your downloads. An email will be sent to the email address you use in the above purchase with a link and access code.
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