In this thought-provoking video course, internationally recognized conflict resolution leaders William Ury and Kenneth Cloke explore the evolving role of mediation in a world marked by polarization, complexity, and rapid change. Drawing on decades of experience in negotiation, dialogue, and peacebuilding, they examine how mediators can help people move beyond entrenched positions, address deeper sources of conflict, and create opportunities for understanding, collaboration, and transformation.
Through a live seminar-style conversation, Ury and Cloke discuss the challenges facing mediators today and the skills needed to respond effectively to conflict at interpersonal, organizational, community, and global levels. The course invites participants to think more expansively about mediation—not only as a process for resolving disputes, but as a powerful practice for building connection, strengthening relationships, and supporting constructive social change.
This course is ideal for mediators, attorneys, negotiators, organizational leaders, educators, and conflict resolution professionals seeking fresh insight into the future of mediation and its relevance in today’s divided world.
About Your Trainers:
William Ury co-founder of Harvard’s Program on Negotiation, is one of the world’s leading experts on negotiation and mediation. He is co-author with Roger Fisher and Bruce Patton of Getting to Yes, a fourteen-million- copy bestseller translated into over thirty-five languages, and the author of Getting Past No, The Power of a Positive No, The Third Side and, most recently, the award-winning Getting to Yes with Yourself. Over the last 35 years, Dr. Ury has served as a negotiation adviser and mediator in conflicts ranging from labor strikes and boardroom battles to civil wars in the Middle East, Latin America, and the former Soviet Union. During the Cold War, Ury served as a consultant to the Crisis Management Center at the White House, helping to create nuclear risk reduction centers. He has taught negotiation and mediation to tens of thousands of corporate executives, labor leaders, diplomats, and military officers around the world.
Kenneth Cloke is Director of the Center for Dispute Resolution and a mediator, arbitrator, attorney, coach, consultant, and trainer, specializing in communication, negotiation, and resolving complex multi-party conflicts, including community, grievance and workplace disputes, collective bargaining negotiations, organizational and school conflicts, sexual harassment and discrimination lawsuits, and public policy disputes, and in designing preventative conflict resolution systems for organizations. He has done work in conflict resolution all over the world, and is a former President and co-founder of Mediators Beyond Borders. He is a nationally recognized speaker and a prolific author of many journal articles and books, including Mediation: Revenge and the Magic of Forgiveness, Mediating Dangerously, The Crossroads of Conflict, and Conflict Revolution. He is co-author with Joan Goldsmith of several books, including Resolving Conflicts at Work, and The Art of Waking People Up.
What people are saying about this course:
“Great combination of theory along with answers to actual practical problems.”
- Bob Andersen, Andersen Mediations, Riverside, CA
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"Very enjoyable, educational, and enlightening."
– Linda Gach Ray, Owens & Gach Ray, Los Angeles, CA
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The American Institute of Mediation certifies that this activity is approved for California MCLE credit. This activity qualifies for 1.25 MCLE credit hours. This activity is offered as self-study credit.
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