Resolving Conflicts at Work

with Ken Cloke

Every workplace generates chronic conflicts, yet few organizations have examined their "conflict culture" to see how conflicts are generated, supported and reinforced.  Fewer still have conducted "conflict audits" to discover where these streams of conflict come from, or designed multi-layered complex systems to improve their capacity for conflict prevention, management, settlement and resolution. 

Instead, conflicts are viewed as personal failures; structures, systems and strategies are left unexamined in spite of their contribution to the continuation of the conflict; and the human beings who work in the organization increasingly suffer from loss of communication, partnership, trust and morale. 

This workshop will identify principles of "conflict resolution systems design," the social psychology of workplace conflict, the need for solutions that reconsider the way we work, and ways of using conflicts as opportunities for personal and organization learning, growth, change, healing, and transformation. 

The course will be based partly on Resolving Conflicts at Work: 10 Strategies for Everyone on the Job, (3rd Edition) by Kenneth Cloke and Joan Goldsmith. 

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Approved for 10 hours of California MCLE Credits in California.

Regular Enrollment is $595, with an earlybird discount to $495 for those registering at least 21 days in advance.  Members of our Affiliated Organizations receive a $50 discount on this course, and additional discounts include our 'Bring a Friend' discount of $50 each with two or more, and our 'Group Discount' of $100 each for three or more registering together from the same company, firm or non-profit organization.  Enrollment for full-time government and non-profit organization employees is $395 as a courtesy.

This course is one and a half days - all day Thursday and half day Friday.  Thursday will begin with registration and continental breakfast at 8:30 a.m. and class from 9:00 a.m. until 5:00 p.m., with an hour for lunch (included) and one 10-15 minute break in the morning and the afternoon.  Friday begins with breakfast at 8:30 a.m., and class from 9:00 a.m. until 1:00 p.m.  Please arrange to stay to the end and schedule outgoing flights after 3:30 p.m on Friday.