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Resolving Conflicts at Work

with Kenneth Cloke

New Dates Coming Soon!

LOCATION: Offices of American Institute of Mediation 
11355 W. Olympic Blvd., Suite 111
Los Angeles, CA  90064

Obtain the tools to prevent, manage and transcend workplace conflict.

Who: The seminar is led by Kenneth Cloke, Director of the Center for Dispute Resolution and internationally known mediator.

What: Workshop will identify the social psychology of workplace conflict and the need for solutions that reconsider the way we work, and ways of using conflicts as opportunities for personal and organization learning, growth, change, healing, and transformation.

Learn To:

  • Apply the ten strategies to conflict resolution
  • Develop question sets that initiate deeper communications
  • Identify cultural obstacles to improving communication
  • Conduct conflict audits within the workplace
  • Design organizational systems to reduce the risks and costs of conflict

Great For:

  • Human Resource Professionals
  • Mediators focusing on workplace disputes
  • Union Representatives
  • Managers
  • Organizational Leaders
  • Members of the Bar Association’s Alternative Dispute Resolution (ADR) section
  • And anyone who works with conflict resolution in the workplace

BONUS:
The course will be based partly on Resolving Conflicts at Work: 10 Strategies for Everyone on the Job, (3rd Edition) by Kenneth Cloke and Joan Goldsmith. Everyone in attendance will receive a complementary copy of the book.

Course Schedule:
Class time runs Friday and Saturday, 9am - 5pm, with an hour for lunch and one 10-15 minute break in the morning and the afternoon.
Breakfast, lunch and snacks are included; breakfast is served at 8:30 a.m.

 

Enrollment Pricing Options:

General Enrollment

$1095

$975 by New Dates Coming Soon!

Affiliated Organization

$815

$695 by New Dates Coming Soon!

*Government/Non-Profit

$695

NOTE: Mediator's Starter Kit is available at a discounted price of $129 (regular $149) when bundled with enrollment in this course.

*May be subject to verification. Available to full-time employees of government agencies and non-profit organizations.

Questions? Call us! 310-478-5600


Approved for
10 hours of HRCI Credits.
Approved for
13 hours of MCLE Credits
in California.

The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute's criteria to be pre-approved for recertification credit.

Kenneth Cloke at AIM

A Note from Kenneth Cloke:
Every workplace generates chronic conflicts, yet few organizations have examined their "conflict culture" to see how conflicts are generated, supported and reinforced. Conflicts are viewed as personal failures; structures, systems and strategies are left unexamined in spite of their contribution to the continuation of the conflict; and the human beings who work in the organization increasingly suffer from loss of communication, partnership, trust and morale. Few organizations have conducted "conflict audits" to discover where these streams of conflict come from, or designed multi-layered complex systems to improve their capacity for conflict prevention, management, settlement and resolution.

Instead, this workshop will identify the social psychology of workplace conflict and the need for solutions that reconsider the way we work, and ways of using conflicts as opportunities for personal and organization learning, growth, change, healing, and transformation.

 

 



 
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